PRIVACY POLICY
Effective Date: October 29, 2025
Your Privacy Matters: Inspired Mind Mental Health LLC ("IMMH," "we," "us," or "our") is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.inspiredmindmentalhealth.com, use our services, or interact with us.
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1. INFORMATION WE COLLECT
1.1 Personal Information You Provide
We may collect personal information that you voluntarily provide to us when you:
• Register for our Neurodiversity Gifts or Azlanz Way workshops
• Schedule or receive Peer Support Specialist services
• Subscribe to our community ecosystem or newsletters
• Purchase products from our online store
• Contact us with inquiries or for support
• Complete surveys or provide feedback (including UCSD research surveys)
• Apply for employment or collaboration opportunities
This information may include:
• Name, email address, phone number, and mailing address
• Date of birth and age verification
• Mental health diagnosis information (for eligibility and program customization)
• Payment and billing information
• Insurance information (Medi-Cal or other medical insurance)
• Emergency contact information
• Workshop participation data and creative work (such as AI-generated art)
• Survey responses and feedback
• Spiritual and religious background (voluntary, for Azlanz Way program)
• Any other information you choose to provide
1.2 Health Information
As a mental health service provider, we may collect Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). This includes:
• Mental health diagnosis and treatment history
• Session notes from Peer Support Specialist services
• Progress reports and assessment data
• Medical insurance and billing records
• Information necessary for coordinating care with other healthcare providers
HIPAA Compliance: We maintain strict compliance with HIPAA regulations. Your health information is protected under both this Privacy Policy and our separate Notice of Privacy Practices, which you will receive when you begin services with us.
1.3 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activities, including:
• IP address and geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and links clicked
• Referring website or source
• Cookies and similar tracking technologies
1.4 Information from Third Parties
We may receive information about you from:
• Healthcare providers with your consent (for care coordination)
• Insurance companies for billing and claims processing
• NAMI, National Empowerment Center, or UCSD (for program partnerships)
• Payment processors for transaction completion
• Social media platforms if you interact with our content
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2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
2.1 Service Delivery
• Provide and facilitate our workshops, Peer Support services, and programs
• Customize programming based on your needs and background
• Schedule appointments and send reminders
• Process payments and manage billing
• Coordinate with insurance providers (Medi-Cal, etc.)
• Provide access to our community ecosystem for graduates
• Deliver virtual reality experiences and online platforms (including Roblox)
2.2 Communication
• Respond to your inquiries and provide customer support
• Send service-related notifications and updates
• Provide newsletters and information about programs (with your consent)
• Send promotional materials about workshops, products, or services (with opt-out option)
2.3 Research and Program Development
• Conduct research in partnership with UCSD to validate our programs
• Analyze pre- and post-group surveys to measure outcomes
• Develop evidence-based treatment modalities
• Improve our services and create new offerings
• Pursue approval as a prescribed treatment modality
Note: All research participation is voluntary, and you can decline without affecting your access to services. Research data is de-identified whenever possible.
2.4 Business Operations
• Maintain and improve our website and services
• Analyze usage patterns and trends
• Prevent fraud and enhance security
• Comply with legal obligations
• Exercise our legal rights or defend against claims
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3. HOW WE SHARE YOUR INFORMATION
We respect your privacy and limit sharing of your information. We may disclose your information in the following circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
• Payment processing and billing
• Website hosting and maintenance
• Email and communication services
• Data storage and security
• Virtual reality platform operation (Roblox, Metaverse)
• Survey and research data collection (UCSD)
These providers are contractually obligated to protect your information and use it only for specified purposes.
3.2 Healthcare Partners
With your written consent, we may share health information with:
• Your other healthcare providers for coordinated care
• Insurance companies for claims and benefits verification
• Medical billing services
3.3 Research Partners
We may share de-identified or aggregated data with research partners, including:
• University of California San Diego (UCSD) for program evaluation
• National Empowerment Center (NEC)
• National Alliance on Mental Illness (NAMI)
Your individual identity will not be revealed in research reports or publications.
3.4 Legal Requirements
We may disclose your information when required by law or when we believe disclosure is necessary to:
• Comply with legal processes, court orders, or government requests
• Protect the safety of you, others, or the public
• Prevent imminent harm or danger to self or others (mandatory reporting)
• Enforce our terms of service or protect our legal rights
• Investigate or prevent fraud or illegal activities
• Comply with mandatory reporting laws (child abuse, elder abuse, etc.)
3.5 Business Transfers
If IMMH is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.
3.6 With Your Consent
We may share your information with other parties when you have given us explicit consent to do so.
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4. DATA SECURITY
We implement appropriate technical and organizational security measures to protect your personal information, including:
• Encryption of sensitive data in transit and at rest
• Secure servers and firewalls
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Employee training on privacy and security practices
• HIPAA-compliant systems for health information
• Secure payment processing systems (PCI DSS compliant)
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
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5. YOUR RIGHTS AND CHOICES
5.1 Access and Correction
You have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Obtain a copy of your records
5.2 Health Information Rights (HIPAA)
For health information, you have additional rights under HIPAA, including:
• Right to access your health records
• Right to request amendments to your records
• Right to an accounting of disclosures
• Right to request restrictions on uses and disclosures
• Right to confidential communications
Please see our separate Notice of Privacy Practices for complete details.
5.3 Marketing Communications
You may opt out of receiving promotional emails by:
• Clicking the "unsubscribe" link in any email
• Contacting us directly at inspiredmindmentalhealth@gmail.com
Note: You cannot opt out of service-related communications (appointment reminders, billing notices, etc.)
5.4 Cookies and Tracking
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain website features.
5.5 California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
• Right to know what personal information we collect and how it's used
• Right to request deletion of your personal information
• Right to opt out of the sale of personal information (we do not sell your information)
• Right to non-discrimination for exercising your privacy rights
5.6 Account Deletion
You may request deletion of your account and associated information, subject to:
• Legal record-keeping requirements
• Ongoing service needs
• HIPAA retention requirements (typically 7 years for health records)
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6. CHILDREN'S PRIVACY
Our services are designed for adults 18 years and older. We do not knowingly collect personal information from individuals under 18 without parental consent. If you believe we have collected information from a minor, please contact us immediately.
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7. THIRD-PARTY LINKS
Our website may contain links to third-party websites, including:
• Social media platforms
• Partner organizations (NAMI, NEC, UCSD)
• Payment processors
• Virtual reality platforms (Roblox)
We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
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8. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.
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9. DATA RETENTION
We retain your information for as long as necessary to:
• Provide our services to you
• Comply with legal obligations (including HIPAA requirements)
• Resolve disputes and enforce agreements
• Support business operations and recordkeeping
Health records are typically retained for a minimum of 7 years as required by law. After the retention period, we securely delete or anonymize your information.
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10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:
• Update the "Effective Date" at the top of this policy
• Post the revised policy on our website
• Notify you via email if the changes are material
Your continued use of our services after changes become effective constitutes acceptance of the revised policy.
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11. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Inspired Mind Mental Health LLC
Email: inspiredmindmentalhealth@gmail.com
Privacy Officer: Joshua Roberts
We will respond to your inquiry within 30 days.
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12. SPECIFIC PROGRAM INFORMATION
12.1 Neurodiversity Gifts Workshop
When you participate in Neurodiversity Gifts, we collect information about your creative work, including AI-generated art you create during the program. This work may be used for:
• Your personal growth and portfolio development
• Program improvement and evaluation
• Research purposes (with de-identification)
• Marketing materials (only with your explicit written consent)
12.2 Azlanz Way Program
The Azlanz Way program integrates Christian spiritual perspectives. Information about your faith background is:
• Voluntary and self-disclosed
• Used only to customize the spiritual aspects of the program
• Protected with the same confidentiality as other personal information
• Never used to discriminate or exclude participants from other services
12.3 Virtual Reality Experiences
When participating in VR experiences (including Roblox platform), additional data may be collected about:
• Your avatar and customizations
• Interactions within the virtual environment
• Platform usage data governed by third-party terms (Roblox Privacy Policy)
12.4 Community Ecosystem Access
Graduates who access our community ecosystem should note:
• Your profile information may be visible to other community members
• Communications within the platform are monitored for safety
• Collaboration opportunities may involve sharing contact information with other members (with consent)
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ACKNOWLEDGMENT
By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with this policy, please do not use our services.
Last Updated: October 29, 2025